Privacy Policy

At Kollany.com, your privacy is of the utmost importance to us. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or make a purchase. Please read this policy carefully. If you disagree with its terms, please discontinue use of our site.

1. Information We Collect

We may collect information about you in a variety of ways. The information we may collect includes:

• Personal Data: Name, email address, shipping address, billing address, phone number, and payment card information provided during checkout.
• Derivative Data: IP address, browser type, operating system, access times, and pages viewed before and after accessing our website.
• Financial Data: Payment card information processed through our secure payment processor. We do not store full card numbers on our servers.
• Mobile Device Data: Device ID, model, manufacturer, and information about your mobile operating system.
• Third-Party Data: Information from social networks if you connect your account or interact with our social media pages.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders, and send you related information including purchase confirmations and invoices.
• Manage your account and provide customer support.
• Send you promotional communications, such as new product announcements and exclusive offers, where you have opted in to receive these.
• Improve our website, products, and services through analytics and user feedback.
• Detect and prevent fraudulent transactions and other illegal activities.
• Comply with legal obligations and enforce our terms and policies.
• Personalise your experience and deliver content and product offerings most relevant to you.

3. Disclosure of Your Information

We may share information we have collected about you in certain situations. We may disclose your personal information to:

• Service Providers: Third-party vendors who perform services on our behalf, such as payment processing, order fulfilment, data analytics, email delivery, and customer service.
• Business Transfers: In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of our business by another company.
• Legal Obligations: If required to do so by law, or in response to valid requests by public authorities (such as a court or government agency).
• Protection of Rights: To protect the rights, property, or safety of Kollany.com, our customers, or others.

We do not sell, trade, or rent your personally identifiable information to third parties for their marketing purposes.

4. Cookies and Tracking Technologies

We use cookies, web beacons, and other tracking technologies to collect and store information about your interactions with our website. This helps us provide a seamless browsing experience, remember your preferences, and deliver personalised advertising.

You can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, though your ability to use certain features may be limited. For detailed cookie preferences, please visit our Cookie Settings page.

5. Data Retention

We retain personal information we collect from you for as long as necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements.

When we no longer need your personal information, we securely delete or anonymise it.

6. Security of Your Information

We implement appropriate technical and organisational security measures designed to protect your personal information from accidental loss and unauthorised access, use, alteration, or disclosure. These measures include SSL/TLS encryption for all data transmission, regular security audits, and restricted access controls.

Although we take these precautions, no security system is impenetrable and we cannot guarantee the security of our systems 100%. In the event that any information under our control is compromised, we will take reasonable steps to investigate the situation and notify those individuals whose information may have been compromised.

7. Your Data Rights

Depending on your location, you may have the following rights regarding your personal data:

• Right of Access: Request a copy of the personal data we hold about you.
• Right to Rectification: Request correction of any inaccurate or incomplete data.
• Right to Erasure: Request deletion of your personal data where we have no legitimate reason to continue processing it.
• Right to Restriction: Request that we restrict the processing of your data.
• Right to Data Portability: Receive your data in a commonly used, machine-readable format.
• Right to Object: Object to our processing of your personal data for direct marketing purposes.

To exercise any of these rights, please contact us at [email protected]. We will respond to your request within 30 days.

8. Children's Privacy

Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you become aware that a child has provided us with personal information without parental consent, please contact us immediately.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. We will notify you of any changes by posting the new Privacy Policy on this page with a revised "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

10. Contact Us

If you have questions or comments about this Privacy Policy, please contact us at:

• Email: [email protected]
• Address: Kollany.com, 14 Rue de la Paix, New York, NY 10001
• Phone: +1 (800) 555-0192

You may also use our Contact page to reach us.